Warranty
Product Warranty
At Greens Steel, we stand behind the quality of our products. Our products are covered against manufacturing defects in materials and workmanship under normal and intended use, subject to the terms and exclusions below.
What Is Covered
This warranty covers defects that result from the manufacturing process or defective materials when the product has been used normally and for its intended purpose.
If you believe your product has a manufacturing defect, please contact us with your order details and a photo of the issue, so our team can review your claim.
What Is Not Covered
This warranty does not cover:
- Accidental damage, including dents, cracks, or damage caused by dropping or impact
- Misuse, abuse, or use outside the product's intended purpose
- Normal wear and tear from regular use
- Scratches, scuffs, discoloration, or other cosmetic changes that do not affect the product's function
- Loss or theft of the product or its components
- Damage caused by improper care, cleaning, or storage
- Damage caused by unauthorized modifications or repairs
- Damage resulting from circumstances outside normal and intended use
How to Submit a Warranty Claim
If you believe your product has a manufacturing defect, please contact our customer service team.
Please provide:
- Your order number or proof of purchase
- A description of the issue
- A clear photo or photos showing the issue
Our team will review your claim and determine whether the issue is covered under this warranty.
Important Information
This warranty covers manufacturing defects only. It is not a guarantee against all damage, deterioration, or issues that may occur during the normal life of a product.
Your statutory rights as a consumer are not affected by this warranty.
